FRETZ R-GF Goldsmithing / Cross Peen

Because we only sell well-known brand jewellery tools，If there is no quality factor of the original product, we do not accept returns.

If quality problems are found, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start after sale , you can contact us at wwhhk9@netvigator.com. If your request is accepted, we’ll send you as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wwhhk9@netvigator.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In case of any disputes, Wing Wo Hong Industrial Products Ltd. reserves the right of final decision.